Return Policy

Westin Cam Return Policy

At Westin Cam, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our return policy makes it easy to return or exchange your product. Please read the details below to understand our return and refund process.

Standard Return Window

  • 30-Day Return Window: You have 30 days from the date of delivery to return your Westin Underwater Camera for a full refund. To be eligible for a return, the item must be in new and unused condition, with all original packaging, accessories, and tags intact.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Digital content or products that include active digital codes.
  • Perishable items or products that have been significantly damaged due to misuse.

How to Initiate a Return

  1. Online Returns: Visit the “Your Orders” section on Amazon or our website and find the item you wish to return. Follow the on-screen instructions to initiate the return.
  2. Print Return Label: Once your return is authorized, print the shipping label provided and attach it to the package.
  3. Secure Packaging: Pack the item securely in its original packaging, including all accessories and documentation, and drop it off at the designated shipping location.

Refunds

  • Full Refunds: If your return is in its original, unused condition, you will receive a full refund to your original payment method or an Amazon Gift Card (if the return was a gift).
  • Partial Refunds: Items that are returned in a damaged or used condition may be subject to a restocking fee or a reduced refund amount based on the state of the item upon return inspection.

Return Shipping Costs

  • Free Returns: If the reason for the return is due to an incorrect item received, damaged product, or a defect in the camera, we will cover the return shipping costs.
  • Customer-Paid Returns: If the return is due to personal preference (such as no longer needing the product), return shipping costs may be deducted from the refund amount.

Non-Compliant Returns

  • Items that do not meet our return criteria (such as those returned without original packaging or with missing accessories) may not be eligible for a refund.

Customer Support

If you have any questions or need assistance with your return, please contact our Customer Support team at info.us@westin-fishing.com